Q: How much does shipping cost?
A: Orders under $49 pay a flat $5 shipping fee. Orders over $49 ship for free.
Q: What's your shipping policy?
A: Packages are shipped Monday - Friday by either United States Postal Service or UPS. Due to post office limitations, products ordered on Fridays, Saturdays, and Sundays will ship the following Monday. We strive to ship all orders within 24 hours, however, in some cases, it might take up to 72 hours.
For the fastest shipping, please use a street address.
Q: Why is my product on back order/hasn't shipped yet?
A: Our products are very popular, and to ensure maximum freshness, we replenish our herbs on a weekly basis. This is a good thing - you can be sure your herbs are as fresh as possible!
We strive for back ordered products to be restocked within 7 business days. If your order hasn't shipped or is on back order, please check with us at firstname.lastname@example.org to find out an expected ship date. If you were notified your product is on back order, you can expect it to ship before or on the date listed on your notification.
Q: Do you ship internationally?
A: Yes! We have successfully shipped to Canada, Australia, and the UK. We ship international packages with a tracking number so we can track its journey. Please note that international shipping isn't covered under our free shipping policy. If you aren't sure if a package from us will make it past customs, then you can try ordering our products on Amazon right here.
Please note that if we ship an item internationally, and it does not cost us as much to ship the item as we charge, then we will refund the difference. For example, if you pay $40 USD for shipping, but your item costs us $13 USD to ship, we will refund the difference.
Q: It's been a while and my order still hasn't shown up. What can I do?
A: When your item shipped, you might have received a tracking number in your shipping confirmation. Please check the tracking number with either USPS or UPS to determine whether the package has left our warehouse. Please use the tracking information to determine an expected delivery date for your items. If your package hasn't shipped or you don't know your tracking number, please contact us at email@example.com for an update.
Q: I don't like your shipping policies. Do you have other options to buy your products?
A: Yep! You can check out our store on Amazon right here. Our products are available on Amazon Prime, which includes free 2 day shipping. We're always adding new products from the Living The Good Life With Backyard Chickens store to Amazon, so if you don't see your favorite product available there, you can buy it in this store, or check back with Amazon at a later date.